MarketLinx's AnswerLink™ technical help center offers a complete range of training and support services to ensure you get the most out of your MLS software.

Training

MarketLinx offers both lecture style and hands-on training on all products for both novice and advanced users. For associations with an established training staff, we offer a Train-the-Trainer course, which includes both product training and information on the most effective educational techniques.

Toll-Free Technical Support

MarketLinx offers complete support services to its end-users through its AnswerLink customer call centers that consistently exceed national help desk performance standards for response time and issue resolution. We continually measures ourselves against industry performance standards and the feedback of our customers to ensure we deliver the best possible service.

Every time a user contacts our help desk, the user's issue and its resolution are added to the user's profile. We use one of the most powerful enterprise call-tracking applications available so that our technicians can instantly retrieve each customer's service history and ensure consistent, personalized support.

Online Support

For users who prefer to get help online, MarketLinx provides a wealth of convenient Web-based support services, including an extensive knowledge base of common issues and their solutions, and a live chat feature for real-time support.