Every vendor plays an important
role in the origination and closing of a loan. They either contribute positively – or
negatively depending on their performance. At First American, we connect you
to the “best-in-class” service providers through our Vendor Management
Services (VMS). To help assure you are fitted with the right team of vendors,
we set quantitative and qualitative performance standards for each service sets
centered on timelines, accuracy, professionalism and responsiveness. And most
importantly – we consistently track their performance and report it to
you.
Vendor Evaluations
First American maintains a large group of best-in-class vendors who have
passed our thorough evaluation. Once they have passed this rigorous testing,
we
help
identify the
vendors most closely aligned to your needs based on technological competence,
systems capabilities, geographic coverage, volume capacity and record of
client satisfaction.
Vendor Accountability
Our operations provide continual, expert vendor oversight, assurance
of competitive pricing, quality and delivery, and an unprecedented vendor-performance
monitoring
system. Each month, you will receive a performance report identifying how
your
vendors are meeting their contracted promises, such as: turn time for delivery;
accuracy and appropriate format; and quality of service. It also ranks
your vendors’ performance
against other vendors in the system. For instance, if your report indicates
your vendor delivers in three days while another vendor in the system delivers
overnight, both you and the vendor are alerted. If you decide to change
vendors—a process that is normally time-consuming and difficult due
to technology,
new service people and new systems – we can facilitate the change
easily since all of our vendors work on the same system.
See how expert
management measures can constantly assure top productivity
and performance by your vendors with First American’s Vendor Management
Services.
 Learn
more about our suite of products and services and get in touch with
your local First American representative today. Call 866.882.4353 or e-mail
us at residential@firstam.com.
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